Everything you're wondering
before you order.
Can't find what you need? Message our aquarists and we'll get back within a day.
Every fish travels in an insulated, oxygenated bag with a heat or cool pack matched to the season, packed inside a box built for live animal transport. Orders ship the same morning they're packed so fish spend the least time possible in transit, and most deliveries arrive within 24 hours.
Send us a photo or short video within 24 hours of delivery and we'll arrange a free replacement or full refund, no questions asked. We also recommend floating the sealed bag in your tank for 15 minutes before release to ease temperature changes.
Yes. Our on-demand setup visits cover tank placement, substrate, filtration, cycling and your first round of livestock, sized to your space and budget. Book a visit from the Services page and an aquarist will call to plan the tank before showing up.
Weekly for a new tank still cycling, and every two to three weeks once it's stable. We sell drop-test kits for at-home checks, or you can book our water-testing service and get a written readout of ammonia, nitrite, nitrate, pH and hardness.
It depends on species and tank position: floating pellets suit surface feeders like bettas, sinking wafers suit bottom dwellers like corydoras, and flakes work for most community tanks. Tell us what's in your tank through live chat and we'll point you to the right food.
Yes, you'll get a tracking link by email and SMS as soon as your order ships. Live fish orders also get a call from our team the morning of delivery so you know exactly when to expect them.